Revamped Analytics experience - Upcoming release

I’m Ifa from the product team, and I recorded this video to introduce our new Helpdesk Performance analytics experience, which will roll out to all customers between October 5 and 13. We reduced the previous 14 reports across four sections to three consolidated reports under a new Helpdesk Performance section, adding tabs for Overview, Channel (email, chat, social, voice, SMS) and Help Center. Every report now shares a uniform layout—KPI header, central chart, and performance‑breakdown table—and is fully customizable: you can pin key metrics, select charts, and switch table views. New visual tools include funnel charts and year‑over‑year comparisons, plus a built‑in metric glossary with instant feedback. I encourage you to opt‑in for early access starting Friday, September 25, to start using the smoother analytics interface.