Gaia (beta) ✨ now available to all accounts – use case walkthrough
felipe mora
2 months ago
Media playerAudio player with custom controls for playback, volume, seeking, and more. Use space bar to play/pause, Shift + arrow keys (←/→) to seek, and arrow keys (↑/↓) to adjust volume.
0:007:57
Summary
I’m announcing that Gaia, our AI assistant, is no longer limited to AI Agent subscribers and is now enabled for every Gorgias account. I walk through the expanded capabilities: Gaia can read my ticket queue, summarize top issues, calculate metrics like median first‑response time, and answer ad‑hoc data queries. It can also scan my rule set, flag exact duplicate rules, and, after my approval (or with auto‑approval turned on), disable them. Beyond that, Gaia can perform bulk ticket actions—assigning tickets, adding notes, tags, or custom fields, and creating or editing macros and help‑center articles. I encourage users to explore these functions and share feedback.