Billing Workflow 3 - Review Bills

I present part 3 of our billing experience, showing how we review the bills our system has generated before finalizing the cycle. After importing meter data and flagging suspicious reads, I display a line‑by‑line summary that breaks each account into previous balance, payments, usage tiers, fees and late charges, noting that only 37 of 50 bills are ready because 13 still have unresolved exceptions. I demonstrate how to sort the list to spot unusually high charges (e.g., a $10 k demo account) or large percentage increases, then use the three‑dot menu to make a targeted adjustment—adding a $10 leak‑credit with a clear comment and saving it to the activity log. I conclude by outlining that the next step is part 4, the final summary and last review before posting the bills.