Introducing Gaia Hub, Automated Routines, Shareable Sessions, and Expanded Role Access

I’m presenting the latest Gaia enhancements so you can use it as a full‑screen CX teammate within the Help Desk. The new Gaia Hub consolidates conversation history, lets you start chats, and displays customizable metrics, becoming your operational surface for next steps and action items. I demonstrate how to automate recurring tasks with Routines—creating weekly performance summaries or daily digests—by naming the routine, setting instructions, frequency, time, and time‑zone, and I show the routine’s history, manual run, edit, and delete options. I also explain how to generate a read‑only share link for any Gaia session so teammates can view insights instantly. Finally, I announce that Gaia is now available to all user roles (basic, light, observer) with the same permission constraints as the main platform, and remind you that the Ask Gaia button remains across the Help Desk. I look forward to your feedback and encourage you to start using these features.