Billing Workflow 2 - Reviewing Exceptions

I recorded this video to show how, after importing meter data for the new billing cycle, I verify and resolve the 14 flagged exceptions among the 50 reads. I walk through the exception screen, explain the zero‑read category, and demonstrate how to either confirm a read, add comments, or create a service order—individually or in bulk—assigning it to a technician and printing the order. I then cover low and high consumption flags, which are defined as below 50 % or above 200 % of a customer's historical average, and show the same bulk actions. Finally I review the resolved tab and activity log that record each step, summarizing what has been confirmed, estimated, or sent to field work. I conclude by previewing Part 3, which will cover the bill‑review stage.