Gorgias Refund Controls for Shopify: Caps, Reasons, and Reporting

I introduce Gorgias's new refunds control feature for Shopify merchants. I explain that previously agents applied refund policies manually, causing inconsistencies. I then walk through setting it up: I open the store’s Refunds page, set a $100 per‑refund cap, and create a list of predefined reasons such as “product issue::damaged on arrival.” I show that the system blocks refunds that exceed the cap while still allowing multiple refunds on the same order, and that agents must select a reason from the list, preventing free‑text entries. After issuing a partial refund, I verify in Shopify that the reason and agent are recorded. Finally, I demonstrate downloading a 30‑day refund activity report, giving managers a quick way to audit refunds without opening each ticket. The next step for merchants is to enable the feature in their Gorgias settings and customize caps and reasons to match their policy.